Since March, both my wife and I have
been working from home (WFH) due to the Covid-19 situation in Singapore now. It
was a “dream come true” experience but after months of staying indoors,
especially during the Circuit Breaker period where we were all confined to our
homes, life has become a little bit dull and a never ending repetition of our
daily activities. Especially without the time to time self-pampering and a
break from the, ironically, dull office jobs both of us have.
I truly appreciate my wife for being
such an unbelievably hard-working wonder woman at home. Taking care of the
kids, cooking for the family, making sure everything is fine in the house,
while juggling all of her daily work commitments. And here I was thinking of
how the rest of the family and I can show our love and appreciation towards all
of her hard work, when the opportunity arose for a makeover, which I jumped on
board immediately! This was the best chance to pamper my wonderful partner and
give her one relaxing day for all the days she’s worked so hard to give us the
rest and comfort during the quarantine period so far.
The booking with the salon was done
without much fuss as per other similar experiences, and on the day when we
visited the place, we were pleasantly surprised by the warmth and friendliness
of the staff despite the many inconveniences associated with working during
this season of pandemic.
Sad to say, many of the missus’
previous experiences in other places had deprived her of any form of enjoyment
in the area of hair makeover, especially for coloring. That was because the
past stylists had been quite “harsh” with their criticisms on the condition of
her hair and how poorly taken care of it was, etc. Coupled with many hard sell
tactics employed by some of the stylists, it came to a point where she was not
very willing to give it another try.
But thankfully at this conveniently
located hairstudio, the paranoia of a bad visit was more than proven wrong and
it was indeed an incredible positive turn-around in the missus’ experience
there.
When the hairstylist went through
with her on the selection of
colours available for her treatment, he was very professional and did
not sound at all haughty. He gave his advice but was not pushy towards her to
make any decisions on the spot, nor was he the slightest bit impatient while
she was pondering over her different options. In fact, he went the extra mile
to make good suggestions that would ensure the best care possible for her.
I felt this was what won my wife over
right from the beginning. In fact, she enjoyed it so much that she commented
that she would love to go back again for future treatments and services,
knowing that there would not be any hard-selling from the employees and
hairdressers in the shop.
What Makes A Good Hair Coloring
Experience?
1.
The stylist’s
professionalism.
The main stylist sat down with her patiently to explain about
her current hair condition, how her DIY coloring job at home had not fully
covered the grey spots and had left pockets of unbalanced colours in her
tresses.
He suggested a method, and reassured her that it was the best
possible choice to cover both the grey and to ensure the coloring and
highlights would last for a longer time - and that was to carry out a 2-step
process of bleaching and colouring.
To even out the colour tone of her hair, the suggestion was
to bleach the bottom portions of her hair to make it lighter so that it matched
the colour at the top part, and then cover the entire length with a colour that
would brighten up her entire look. The bleached portions will show a lighter
colour after several washes and it will create a look that is youthful and
sophisticated at the same time.
2.
The service rendered
throughout the entire process.
Despite the busyness of the day, and in light of the
inconveniences caused by the situation now, the staff gave their best to attend
to my wife’s needs, by constantly communicating with her the steps that were to
be done, explaining and making sure my wife was okay with the whole process.
It was great that the staff were not being pushy. They were
patient and reassuring, with genuine care shown throughout. That certainly
played a big part in the pleasant time she spent there.
3.
Openness and friendliness
of the staff.
We were both really happy with the
friendliness of the staff and how warmly they welcomed us. And the best thing
was that they were not just friendly and open to us (the customers), the
atmosphere in the place was amicable and happy, and the staff were kind to each
other, evident from their conversations throughout the entire 3 hours or so, we
would constantly hear them thanking each other for their assistance whether big
or small. One can only imagine how nice it would be to be working in such a
positive and supportive environment.
When you put value in your colleagues, it really causes the
customers to feel valued too. A people-oriented environment could hardly go
wrong. The missus commented that this was pretty rare because most of the time,
she observed a lot of gossiping and bantering in other places she’s been to
before.
Now, let’s get to the most important part, shall we? Since
the main aim was to get her tresses taken care of and hopefully, transformed
for the better, the outcome was still the crux. This was what she looked like
before the transformation:
And this was what she looked like
after the transformation was complete! The salon even did a simple curl for my
wife so the final look was even more amazing!'
Verdict from the missus herself:
Overall, I was incredibly happy with
the services and the experience at the salon. I really liked the friendly and
lovely interactions between the staff, as well as the warm and comfortable
atmosphere in the place. Although I have had bad experiences in the past with
other salons, I don’t have any reservations about visiting a place such as this
one where I felt really comfortable and well-taken care of by the people there!
Thank you so much to the experts at the salon for the wonderful experience!
Thank you so much again to everyone
at the salon for taking such good care of the missus and for making sure she
felt like a queen! About YOON Salon:
1. You can find them in places such as:
Midpoint Orchard, Queensway
Shopping Centre and Havelock II.
2. Their services range from a wide selection of coloring choices,
perming, re-bonding and the usual hair treatments.
3. For further enquiries, you can reach them at contact@yoonsalon.sg
